Job Description

Job Description

Job Description

Responsibilities

• Oversee the day-to-day operations of the Retail Stores, Customer Service Center, and Merchandising Department.
• Enhance organizational effectiveness through continuous improvement strategies with regards to operational processes and procedures.
• Ensure consistency in all aspects of operational success across locations.
• Maintain compliance with regulatory requirements in all locations.
• Provide support and guidance to all Front of House associates.
• Create and implement a comprehensive training and development plan for all levels of Front of House employees.
• Identify and cultivate talent throughout the organization, providing high potential associates with opportunities to excel.
• Foster an environment for employees that values creativity, fun, openness, and collaboration.
• Conduct regular store visits to provide redirecting coaching and praise when appropriate.
• Work with leaders of all departments to ensure success of stores and Company as a whole.
• Serve as strategist for customer facing activities to increase satisfaction, retention, and achieve results for the Company.

Requirements

• Excellent time management.
• Ability to adjust communication style to interact successfully with a variety of people and personalities.
• High levels of composure and confidentiality.
• Experience managing standards and expectations across multiple locations.
• Strong passion for customer service.
• Business acumen and decision-making prowess.
• Extensive background in Retail and Customer Service, including training and multi-location development.

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